Prove your diligence
Issue tracking and vendor assignment that close the loop.
Document the problem, connect it to the right equipment, and track the follow-through. On Pro and Business, prepare a proposal for homeowner approval before coordinating the work.
Last updated October 7, 2026
What it does for you
Built around the real headaches of running a home watch route.
Get a decision on the actual scope
Pro and Business teams can send a proposal or estimate for homeowner review, see the decision in the app, and preserve each submitted version. Approval stays separate from work progress, completion, and billing.
Nothing slips through the cracks
Flag the leak, the tripped breaker, the browning hedge. It stays open across visits until you mark it resolved.
A record that protects you
Every issue, photo, and resolution is timestamped. Clear documentation that you caught the problem and acted on it. Not a memory, a record.
Assign the right vendor
On Pro and Business, manage your vendors, assign one to the repair, and track it through to done.
Know who is ready before dispatch
On Pro and Business, record subcontractor compliance status and keep agreements, insurance certificates, licenses, exemptions, and background-check proof with the vendor. Readiness warnings surface missing or expired requirements before assignment.
Private paperwork without a shared-drive hunt
Vendor documents stay inside your workspace and remain operator-only. Upload PDF, JPG, or PNG files up to 10 MB; for W-9s, record receipt status in the checklist without storing the W-9 file.
Keep homeowners in the loop
When there’s news worth sharing, post it to the portal. Internal notes, vendor details, and routine activity stay with your team. Homeowners can acknowledge the update without changing the issue.
How it works
Three steps, start to finish.
Flag the issue
Log a problem during a visit with photos and a severity level.
Track it across visits
NestWatch reminds you to recheck open issues until they're resolved.
Share on purpose, then resolve
Keep the working details private. Share a homeowner update when there’s real news, then close it out when the issue is handled.
Plan availability: Issue and condition tracking is included on every plan. Vendor management, assignment, subcontractor compliance records, and private vendor attachments are available on Pro and Business.
Frequently asked questions
Want step-by-step instructions? Flag and track an issue in the Support Center walks you through it.
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