Prove your diligence
Issue tracking and vendor assignment that close the loop.
Spot it, document it, and keep it moving. Your team works the problem privately; homeowners see only the updates you choose to share.
Last updated August 26, 2026
What it does for you
Built around the real headaches of running a home watch route.
Nothing slips through the cracks
Flag the leak, the tripped breaker, the browning hedge. It stays open across visits until you mark it resolved.
A record that protects you
Every issue, photo, and resolution is timestamped. Clear documentation that you caught the problem and acted on it. Not a memory, a record.
Assign the right vendor
On Pro and Business, manage your vendors, assign one to the repair, and track it through to done.
Keep homeowners in the loop
When there’s news worth sharing, post it to the portal. Internal notes, vendor details, and routine activity stay with your team. Homeowners can acknowledge the update without changing the issue.
How it works
Three steps, start to finish.
Flag the issue
Log a problem during a visit with photos and a severity level.
Track it across visits
NestWatch reminds you to recheck open issues until they're resolved.
Share on purpose, then resolve
Keep the working details private. Share a homeowner update when there’s real news, then close it out when the issue is handled.
Plan availability: Issue and condition tracking is included on every plan. Vendor management and assignment are available on Pro and Business.
Frequently asked questions
Want step-by-step instructions? Flag and track an issue in the Support Center walks you through it.
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