A homeowner can't find their portal link
Resend the secure link and check the basics.
Last updated August 26, 2026
- Open the homeowner from the Homeowners page and confirm their email address is correct.
- Choose Properties & Visits and make sure they're linked to the property whose portal they need.
- Use Send portal link for first-time access, or Resend portal link if you sent one before. A regular message does not automatically include a portal link.
- Use Copy portal link if you want to share the secure link yourself.
- If the email was sent but not received, ask them to check spam or junk folders.
You can reach the same controls from Properties: open the property, then find Portal access in the Homeowner section.
Tip · Portal links are property-specific. Always use the controls for the property the homeowner is trying to open.
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