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A report or email didn't send

What to check when a homeowner didn't get a report.

Last updated August 26, 2026

  • Confirm the report was actually sent (not just generated as a draft).
  • Check the homeowner's email address is correct.
  • Have them check spam/junk folders.
  • The report is always available in their portal even if email is delayed.
The Email settings page showing sender domain and delivery status.
Settings → Email shows your sending domain and its verification status. Verifying your domain improves deliverability.
Tip · If you think email delivery is broken across the board, check Settings → Email, or send us a bug report from Help & Support and we'll investigate.
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