The Communications hub: insights, log, templates, and automation

Open Communications from the sidebar to see everything NestWatch sends your homeowners in one place: report notifications, invoices, reminders, recaps, and one-off messages. The page has four tabs: Delivery Insights, Message Log, Templates, and Automation.

Delivery Insights

The first tab shows how your messages are landing: emails sent, opened, and clicked (with your open rate), SMS sent and delivered, and invoice performance — how many were sent, paid, overdue, and the average days to pay.

Message Log

The Message Log is the searchable history of every outbound email and SMS. Filter by homeowner, channel, type (invoice, reminder, recap, report, and more), status, or date range to answer “did that ever go out?” in seconds.

• Failed emails show the reason they failed right on the entry.
• Use Retry on a failed email to re-send it. The retry re-sends the email only; the report or invoice it was carrying is untouched.
• Sent reports and invoices are never re-generated by a retry, so there's no risk of duplicating a deliverable.

Templates

Templates hold your default wording for invoice emails, visit reminders, and monthly recaps. Save your own copy once and every automatic and manual send of that type uses it, with personalization tags filling in names, amounts, and dates.

• Leave a template blank and NestWatch falls back to a clear AI-drafted default.
• Use Preview to see exactly what a homeowner would receive before you save.
• You can still adjust wording on an individual message before sending; a one-off edit doesn't change your saved template.

Automation

Automation controls what NestWatch sends on its own:

• Visit reminders: an email to the homeowner the day before a scheduled visit.
• Monthly recap: a summary of the previous month's visits, issues, and reports for each home. It only goes out when there's activity worth sharing.
• Send a recap now: trigger an on-demand recap for a homeowner and preview it before it sends.